Client adoption - Keeper http://static.keeper.app Keeper - Software for Bookkeepers and Accountants Tue, 28 Jan 2025 15:54:57 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.1 /wp-content/uploads/2024/09/cropped-Keeper-Favicon-32x32.png Client adoption - Keeper http://static.keeper.app 32 32 Will AI Replace Bookkeepers and Accountants in 2025? https://keeper.app/blog/will-ai-replace-bookkeepers-and-accountants/ https://keeper.app/blog/will-ai-replace-bookkeepers-and-accountants/#respond Tue, 28 Jan 2025 08:54:23 +0000 https://keeper.app/blog// The rise of artificial intelligence (AI) has sparked...

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The rise of artificial intelligence (AI) has sparked debates about whether bookkeepers and accountants will soon be replaced.

The answer?

AI won’t replace bookkeepers and accountants, but the accounting industry is changing, and it’s changing fast.

AI is revolutionizing the way things are being done by automating repetitive tasks and eliminating critical steps in the workflows previously done by humans.

To stay competitive, professionals must embrace this technology. Those who don’t risk being left behind by accounting firms that harness AI’s potential to deliver faster, smarter services.

Is AI Good Enough to Replace Bookkeepers and Accountants Now?

The short answer is: no.

Artificial intelligence won’t replace bookkeepers and accountants entirely yet.

While AI has become incredibly proficient in automating routine tasks and boosting human efficiency, it still needs human input to work in this space.

AI is currently doing a great job of performing tasks in areas such as:

  • Data entry
  • Invoice matching
  • Transaction categorization
  • Financial reporting

Machine learning algorithms are capable of processing huge amounts of financial data fast and finding patterns and anomalies that would take humans hours to spot.

However, these accounting functions aren’t foolproof.

AI tools often struggle with nuance. You might find challenges using AI, for example, in areas such as:

  • Interpreting complex tax codes
  • Understanding ambiguous entries
  • Making judgment calls on sensitive financial strategies

These areas require human expertise, contextual knowledge, and critical thinking that AI can’t replicate.

AI systems also rely on clean, accurate input data to function correctly. Mistakes or incomplete data can lead to errors that require human oversight to resolve.

Lastly, another huge limitation to keep in mind is AI’s inability to build trust with clients.

Financial professionals don’t just crunch numbers—they provide strategic advice, tailored solutions, and emotional reassurance, especially during tough economic times.

These human qualities are irreplaceable.

As of today, AI is merely a tool that complements, rather than replaces, bookkeepers and accountants. You can make it a powerful ally by cutting down time-consuming processes using bookkeeping workflow automation.

However, the industry will continue to rely heavily on human professionals to oversee, interpret, and create strategies around the insights it provides.

Will AI Replace Accountants and Bookkeepers In the Next 5 Years?

While artificial intelligence is changing the accounting world, there is no evidence to suggest that bookkeepers and accountants will be replaced in the next 5 years.

It’s true that the technology is moving fast, but major breakthroughs would be needed to overcome the current limitations of AI in this space.

As of now, AI excels in carrying out the repetitive and time consuming tasks like invoice processing, reconciling accounts, and generating basic financial reports. But these tasks are only a small part of what bookkeepers and accountants do.

Areas such as strategic financial planning and interpreting nuanced situations that can impact a firm financially are areas that AI is yet to perform well in. These accounting jobs won’t be severely impacted.

Also, the current state of AI technology requires vast amounts of clean structured data to work. Inaccurate or incomplete data can prove very costly, especially if it leads to the wrong decision being made.

Human judgment is still needed to identify these issues and make informed decisions that are specific to the client in concern.

It’s important to remember that the role of accountants is evolving and not disappearing. As AI becomes a greater part of the workflow, professionals will need to adapt by learning how to use these AI accounting software to increase their productivity.

For AI to completely replace bookkeepers and accountants, we would need significant advancements in the thinking models of AI to fully and confidently replicate human judgment.

This is a possibility in the distant future. However, it’s not likely to happen in the next five years.

What Can Be Automated by AI?

AI bookkeeping is changing accounting by automating the routine, mundane, time consuming tasks so bookkeepers and accountants can focus on the strategic, high value activities.

Bookkeeping workflow software tools like Keeper have taken automation to the next level with features that make the accounting process more efficient and accurate.

For example, bookkeeping transaction reconciliation is a tedious task AI is good at. Keeper automates the categorization and matching of financial transactions, reducing errors and hours of manual work.

By doing this, accountants can quickly ensure financials are accurate and up to date.

Another useful feature is receipt capture, which eliminates the hassle of paper receipts.

Users can upload receipts via the app and Keeper’s AI will extract and match the data to transactions, so you’re compliant with IRS documentation requirements.

One of Keeper’s newest features is Keeper Research, a tax research tool powered by AI. (This is free to the public: you don’t have to have a Keeper account to use it!)

keeper research

Available in the app and online, this tool sits within Keeper’s accounting software and is trained on the Internal Revenue Code and IRS publications. You can ask tax questions—like if a business meal is deductible—and get comprehensive, source-cited answers.

By using Keeper Research in their daily workflow, accountants can save hours on tax research while still maintaining accuracy.

Whether it’s answering tough tax questions or confirming regulations, this is a must-have tool to stay ahead in the accounting game.

Automation through accounting software like Keeper is a testament to how AI can support bookkeepers and accountants to deliver faster, more efficient, and more accurate services to all clients.

What Can’t Be Automated by AI?

While AI is great for efficiency and accuracy for routine accounting tasks, there are areas where human expertise can’t be beat in the accounting profession.

These tasks require creativity, empathy, and the nuance that only experienced professionals and account teams can bring where AI outputs cannot compete.

These include:

Human Creativity

  • AI can’t replicate the creative solutions accountants and bookkeepers come up with when dealing with unique financial issues.
  • For example, when designing a custom tax saving strategy or creating an innovative plan to restructure a business’s finances, human ingenuity is key to getting tailored results.

Client Interactions

  • Building trust and relationships is a no-brainer success element in accounting. Clients want reassurance, guidance, and a personal touch when managing their finances.
  • While an AI system can help with responses, it can’t replicate the empathy and understanding that human accountants bring to client conversations, especially in difficult times.

Tough Calls

  • Financial data needs to be further interpreted in grey areas. For example, deciding how to classify a one off expense or choosing the best long term tax strategy often involves weighing multiple factors.
  • AI may give suggestions but lacks the professional judgment and experience to make strategic decisions with context.

High Risk Decisions

  • When the stakes are high, like during mergers, acquisitions, or audits, human expertise is required.
  • Accountants and bookkeepers are trained to assess risk, present options, and navigate the complexities of these situations with discretion and foresight – something AI can’t do.

Strategic Planning

  • AI can crunch data and give insights but it takes human accounting professionals to turn those insights into strategies that align with a client’s objectives.
  • Planning for business growth or financial stability requires a level of understanding and foresight that AI doesn’t have.

Will Accountants and Bookkeepers Have to Use AI in the Future?

Yes.

As AI adoption grows across various industries, those in the accounting profession who use it will get ahead.

Using AI automation tools will increase productivity, streamline processes, reduce errors, and improve outcomes for clients. Ignoring AI means falling behind competitors who use it to deliver faster, more accurate, and affordable services.

AI is already changing bookkeeping and accounting with automated transaction categorization, real time data analysis, and intelligent tax research tools.

These let accounting and tax professionals focus on high value tasks like planning, client relationships, and decision making.

Using AI tools like the ones Keeper provides shows that your firm recognizes what is possible in the accounting space and is adapting to it.

By using technological advancements to eliminate the repetitive and mundane elements of work, professionals can then focus on delivering client services and strategic insights while retaining the human touch in the areas that AI can’t help with.

Use Keeper Automation to Improve Your Bookkeeping Workflows

The old adage “time is money” stands true today.

In accounting today, being ahead of the game means using bookkeeping practice management software that saves time and is accurate.

Keeper does just that with automation features that streamline tedious workflows and free up time for higher level tasks.

Here’s a quick recap on how Keeper can make a difference to the accounting profession:

  • Use automated transaction reconciliation to make sure your clients’ financial records are accurate and up to date
  • Leverage receipt capture to make document management a breeze
  • Tap into Keeper Research to take your tax research to the next level

Are you ready to optimize your advisory services and accounting practice today?

Get started with Keeper now!

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REI Bookkeepers gets 1.5k client questions answered per month using Keeper’s Client Portal https://keeper.app/customer-stories/rei-bookkeepers-gets-1-5k-client-questions-answered-per-month-using-keepers-client-portal/ Mon, 05 Aug 2024 19:37:54 +0000 https://keeper.app/?post_type=customer-story&p=227 Highlights REI Bookkeepers swapped out a complex and...

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Highlights
  • REI Bookkeepers swapped out a complex and disconnected email system for Keeper’s Client Portal, boosting client engagement and decreasing response time.
  • Within one week of introducing the Keeper Client Portal, REI Bookkeepers experienced a 90% client response rate.
  • Keeper equipped REI Bookkeepers with QuickBooks integrated file review tools to eliminate spreadsheets of uncategorized transactions.
  • REI Bookkeepers relies on Keeper’s automated client reminder features to reduce follow-up efforts and administrative headaches.

 

REI Bookkeepers’ background

When Greg Schuricht discovered a company called REI Bookkeepers and connected with former owner Dave Rice, the two immediately hit it off. With a background in public accounting and a newfound passion for the real estate industry, it was a no-brainer for Greg to join a team of bookkeepers tasked with handling the financials for investors, realtors, landlords, and house flippers.

Greg’s first task? Managing the bookkeeping team while evaluating the various operating procedures that kept the firm running.

 

Real estate investors

Client communication chaos

“The workload was getting so huge that it was difficult for Dave to oversee,” Greg noted. “Everything was still very manual at that time. There were no apps – other than QuickBooks – to run the business. Client questions were being tracked through spreadsheets and back-and-forth emails. There was a convoluted system where each client got their own email address, and their responses would often get filtered incorrectly. Client communications were quickly slipping through the cracks.”

These disconnected systems put unnecessary strain on the bookkeepers, clients, and Greg as a manager. Greg observed a pileup of scattered email threads and missed deliverables. Sometimes, spreadsheets containing questions and client responses would be wiped clean once the task was completed. Of course, this made managing and overseeing the month-end close process nearly impossible. With all these issues in mind, Greg was certain that REI Bookkeepers needed a tool to improve client communication and encourage organization of those exchanges.

 

“We were getting lost in a sea of emails. We needed a central portal that I could communicate with everyone through.”

 

Discovering Keeper’s Client Portal

After hearing a talk from Keeper’s CEO and Founder Ben Stein, a few of the REI Bookkeepers encouraged Greg to take a closer look at the tool. After sitting through a demo, it was apparent that Keeper’s Client Portal was exactly the solution they needed to more efficiently engage with their clients.

This was great news for Greg, considering he had recently test-drove a different software that resulted in client friction and a low adoption rate.

“We used a system before Keeper, but getting adoption from our clients was difficult,” said Greg. “Keeper truly manages the back-and-forth between bookkeepers and clients. It also helps me as a manager to answer any questions that may need my review. That is where Keeper shines and where competitors fall short, and was the ultimate draw in our case.”

 

Client reception and engagement

After REI Bookkeepers introduced Keeper to their clients, the feedback and reception was overwhelmingly positive. “We had 90% of our clients using Keeper’s Client Portal within the first week,” said Greg. Compared to previous portal interfaces which required yet another set of login credentials, Keeper’s use of one-click Google Magic Links proved attractive to their less tech-savvy accounting clients. With enthusiastic support from those clients as well as the bookkeepers who were using the app, Dave was ready to take the leap. “I started to love Keeper, and we decided to go all in.”

Steering clients away from email and onto Keeper has been REI Bookkeepers’ number one priority.  Greg found Keeper’s Client Portal easy and straightforward to use – and his clients agreed. The bookkeeping team also loves the option to set up automated reminders for clients, which get sent twice a week until the client responds to the questions in their portal. Today, all of REI Bookkeepers’ clients are up and running on the new communication system.

 

“We’ve seen higher response rates across the board, and no one misses the old system of using Google Sheets and sorting through email inboxes.”

 

Leveraging Keeper as a whole

Keeper has quickly become the single source of truth for Greg and the team. Beyond the overall benefit that the Client Portal provides from a communication standpoint, Greg’s team also relies on the many review tools that Keeper offers.

One of the favorites amongst the team is the uncategorized transaction report. Greg and his bookkeepers no longer have to go through the effort of downloading uncategorized transactions into Excel, tidying up the file, and sending the questions one-by-one via email. Keeper’s two-way integration with QuickBooks gives Greg’s team the ability to mark and edit transactions in the app, and add any questions or comments straight to the Client Portal for his clients to review and respond to.

“Keeper makes it easy for me to do my work where I review my work,” said Greg.

 

“I would not be able to manage this workload as well as I do without it. Paying to have Keeper on our team is a no-brainer.”

 

What the future holds for REI Bookkeepers

After buying REI Bookkeepers and assuming the role of CEO, Greg admits that his team has only scratched the surface with Keeper. Their next undertaking is to explore the management reporting packages that Keeper offers. “We still send manual reports out of QuickBooks to do reviews. I am well aware that using Keeper will make our reporting that much more valuable to our clients.”

 

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